TQM focuses on teamwork, increasing customer satisfaction, and lowering costs. Organizations implement TQM by encouraging managers and employees to collaborate across functions and departments, as well as with customers and suppliers, to identify areas for improvement. The objective of the study is to determine whether the implementation of TQM leads to higher productivity and quality. The stud...

This study has four main goals: (1) diagnosing the organizational culture of Tehran's pharmaceutical companies; (2) investigating the implementation of different categories of TQM in these companies; (3) comparing two models explaining the relationships among culture, TQM and performance; (4) determining the effect of culture and TQM on performance, according to the preferential structural equa...

Total quality management (TQM) has been widely and successfully implemented and is considered as a strategic and operational tool to gain competitive edge through increased performance and customer satisfaction. However, developing countries, especially Pakistan is still lagging behind to adopt TQM as a strategic tool to optimize its performance. Public health care in Pakistan is one of the mos...

The purpose of the study is to develop and validate an instrument to measure perception on TQM practices among research and development (R&D) center employees. Empirical data were collected from 102 employees in a public R&D center in Saudi Arabia. The content validity, construct validity, criterion-related validity, and reliability were examined. Results showed that the instrument is a reliabl...

Total quality management (TQM) is an integrated management approach that aim to continuously improve the performance of products, processes, and services to achieve and surpass customer’s expectations. This paper investigates Critical success factor for TQM Implementation in Indian airline industry in order to improve the performance and identify the main impediments of implementing TQM success...

Human resource management and total quality management having been identified as “new” approaches have attracted a great deal of practitioners’ interest. Environmental pressures to change, for example, turbulent market conditions and heightened competition, have left organizations little choice to introduce novel approaches in human resource management (HRM) and total quality management (TQM) i...

There is growing interest in the service industries in the adoption of quality management programs to improve their operational ef®ciency and market competitiveness. Deming's total quality management (TQM) philosophy is one of the wellknown ones. The TQM emphasizes continuous improvement through statistical control and the continuous training of people in the principles of quality management. O...

Business innovation, that is, the adaptation of management systems to the changing conditions of the environment, is a key factor for organisations if they wish to survive and grow. Total Quality Management (TQM) has demonstrated its potential to be a successful way for organisations to eliminate costs, improve productivity and gain a competitive edge in the marketplace. However, are TQM and bu...