Enterprise Resource Planning (ERP) has become the most strategic tool for an organization to employ. A leading ERP solution is SAP®. It has been employed by organizations to enable them to collaborate on different projects and to integrate all aspects of operations. Just as organizations have adopted ERP solutions, they employed quality initiatives that are designed to help organizations ma...

Indian industries need overall operational excellence for sustainable profitability and growth in the present age of global competitiveness. Among different quality and productivity improvement techniques, Six Sigma has emerged as one of the most effective breakthrough improvement strategies. Though Indian industries are exploring this improvement methodology to their advantage and reaping the ...

Large scale Indian manufacturers started implementing Six Sigma to their supply core to fulfill the endless need of high quality products. As well, they initiated encouraging their suppliers to apply the well-ascertain SS management practice and kept no resource for supplier enterprises, generally small midsized enterprises to think for the admittance of Six Sigma as a quality promotion drive. ...

There has been considerable number of papers published related to Six Sigma applications in manufacturing and service organizations. However, very few studies are done on reviewing the literature of Six Sigma in all the areas including manufacturing, construction, education, financial service, BPOs and healthcare etc. Considering the contribution of Six Sigma in recent time, a more comprehens...

Affinity Diagram – A tool used to organize and present large amounts of data (ideas, issues, solutions, problems) into logical categories based on user perceived relationships and conceptual frame working. Often used in the form of “sticky notes” sent up to the front of the room in brainstorming exercises, and then grouped by facilitator and workers. Final diagram shows relationship between the...

Six Sigma has been very successfully applied in manufacturing. Is it also applicable to software, and ICT? Six Sigma is about cost reduction by eliminating defects. Six Sigma uses the following three principles: 1. Focus on customers 2. Process orientation 3. Leadership based on metrics Applying Six Sigma to software development makes software projects transparent to both management and custome...

The Six Sigma Training and Certification Levels are organized into a hierarchy of individuals (named according to martial arts convention). As this process is deeply rooted in teamwork, it is important for each certified Six Sigma Professional to know his or her role and responsibilities within an organization. Lower level individuals will report to higher level individuals with problems, and h...

Industrial, manufacturing and service organizations are interested in improving their products and processes by decreasing the variation, because the competitive environment leaves little room for error. Variation is the enemy of quality which is defined and evaluated by the customers. We must deliver products and services at the ideal targets demanded by the customers. The traditional evaluati...