The present study aimed at investigating the relationship between organizational trust and organizational commitment in staff. Eighty-four persons from 101 staff of department of Sports and Youth in the province of Mazandaran responded to two questionnaires of “Organizational Trust Inventory (OTI)” developed by Shockley-Zalaba, Ellis, and Winograd (2000) and “Organizational Commitment Questio...

Philosophers, psychologists, and economists have long asserted that deception harms trust. We challenge this claim. Across four studies, we demonstrate that deception can increase trust. Specifically, prosocial lies increase the willingness to pass money in the trust game, a behavioral measure of benevolence-based trust. In Studies 1a and 1b, we find that altruistic lies increase trust when dec...

Classical economic theory assumes that people are rational and selfish, but behavioral experiments often point to inconsistent behavior, typically attributed to “other regarding preferences.” The Ultimatum Game, used to study fairness, and the Trust Game, used to study trust and trustworthiness, have been two of the most influential and well-studied examples of inconsistent behavior. Recently, ...

customers extend robust trust to a business when they believe the business puts their interests first. good experience of banking services and recommendations of other customers can increase trust. loyalty and word of mouth (wom) is accepted as key factors successes of marketing. this paper seeks to discover the affecting factors on positive word of mouth and loyalty based on trust enhancement ...

This paper investigates the reasons customers use Internet banking (I-Banking) and whether the use differs across various customer demographics. The relationship between trust & loyalty and customer demographics was also analyzed. The results showed that customers of differing genders perceived different factors as important. “Checking account balance” and “Checking bank statements” were identi...

Existing trust scales generally measure aspects of trustworthiness and not per se. Trust is a broader concept encompassing attributes the trustee, trustor situation/context. The purpose this study to develop composite measurement scale for in financial services that incorporates elements these three facets trust. draws on interdisciplinary theories adopts broadly quantitative approach develop, ...

this study aims to investigate the effect of good characters of managers on organizational trust in tamin ejtemaei in kerman based on the islamic hints. this research is descriptive-applicable in terms of objective. population was 400 managers of tamin ejtemaei organization in kerman province. a sample of 196 people was selected by cukran's formula. a self-administrated questionnaire was e...

* We address two problems with how trust is frequently measured in economics. First, we highlight the importance of clearly identifying the target of trust, which when ignored can lead to inconsistencies between trust measures. Second, we note the importance of distinguishing trust from other closely related concepts. We conduct an experiment using a new behavioral measure of trust – individual...