the purpose of this study was to explore the impacts of: knowledge management, senior managers, staff, technology, consensus, service customization, and integration, as the factors effecting customer relationship management (crm) implementation in parsian international hotels. in this study the population was composed of parsian hotels managers and experts. due to their small number (n=53), cen...

The Special Issue of the Journal of Information Technology Management (JITM) is publishing very selective papers on information management, technology in higher education, integrated systems, enterprise management, cultural thoughts, strategic contributions, management information systems, and cloud computing. We received numerous papers for this special issue but after an extensive pe...

iran’s industry has had a considerable number of difficulties to perform so well as was expected in the post – revolutionary era. unfavorable legal, political environments combined with eight –year imposed war may be singled out as the root causes of such performances. however, this paper argues that our industry’s lack of realization of its dire need to adapt to the emerging unprecedented envi...

rfid has lots of potential benefits for supply chain management; that`s why it has attracted many industry practitioners all around the world, especially in recent years. rfid is one of the key solutions that information technology has provided for industry. the main issue in implementing and also developing this unique technology in the supply chain management of every industry appears to be t...

The aim of this study was to determine the effect of knowledge management capabilities and information technology capabilities on innovative performance with the mediating role of organizational entrepreneurship, organizational learning and competitive advantage. The research method is descriptive-survey. The statistical population consists of all employees of Shimifar Iran Company, and 137 peo...