Users frustrated with corporate helpdesks are utilizing internet searches and social media sites for support purposes. There is a wealth of support-related content available publicly; supplier’s web sites, blogs, product forums are just some examples. HP is in an optimal position to deliver a platform that utilizes the publicly available content to automatically answer corporate users’ support ...

The IP multicast delivery mechanism provides a popular basis for delivery of continuous media to many participants in a conferencing application. However, the best-e ort nature of multicast delivery results in poor playback quality in the presence of network congestion and packet loss. Contrary to widespread belief that the real-time nature of continuous media applications precludes the possibi...

Media planning consists of (1) establishing a desired market; (2) finding media (in particular, periodicals and television shows) which reach that market; and (3) allocating advertising funds to these media. This paper discusses the design, implementation and operation of an interactive, terminal -based computer system which manages a large data base and provides models that aid the advertising...

The eXtensible Markup Language (XML) has drawn significant attention in research and practice of databases and web-based information systems. At the same time, lots of work has been investigated in conceptual modelling for web-based information systems which is at most loosely coupled with XML. One such research direction has led to the theory of media types, which has proven itself to be usefu...

a down-flow hanging sponge (dhs) reactor has been developed for sewage treatment, mainly in developing countries. this novel reactor employs polyurethane sponge material as a support medium, which promises a proliferation of a large amount of biomass, offering excellent pollutant removal capability. three types of sponge medium were evaluated with respect to water distribution and oxygen mass t...