This paper describes a study about Instant Messaging (IM) to support the business-consumer relationship. The central question in the research is: ‘In what ways can Instant Messaging add value to the business-customer relationship?’ This is studied by means of a literature review and a small case study. Eight consumers are questioned about their beliefs, attitudes and intentions about IM in this...

-Slow Feature Analysis (SFA) has been established as a robust and versatile technique from the neurosciences to learn slowly varying functions from quickly changing signals. SFA framework is introduced to the problem of recognizing prisoner’s actions by incorporating the supervised information with the original unsupervised SFA learning. Firstly, large amount of cuboids are collected in the mot...

the purpose of this research is to explore the relationship between after sales service quality and customer satisfaction in informatics services corporation. based on available literature review and guidance of professors and expert people, after sales service elements were identified, which are contact, responsiveness, personnel efficiency, system/product efficiency, system availability, cust...

information plays a vital role in effective management of any system. with the health management information system (hmis) specific information may be provide to support o the decision makers at various levels of the health system to assist evidence-based decision making. pharmaceutical distributor companies have reported their sales data to moh at monthly intervals. each company should report ...

OBJECTIVE We investigated whether limiting the hours of alcoholic beverage sales in bars had an effect on homicides and violence against women in the Brazilian city of Diadema. The policy to restrict alcohol sales was introduced in July 2002 and prohibited on-premises alcohol sales after 11 pm. METHODS We analyzed data on homicides (1995 to 2005) and violence against women (2000 to 2005) from...

Nowadays, Internet makes it easy for us to share all kinds of information. However, violent content in web has harmful influence on those who lack proper judgment, especially teenagers. This paper presents an approach for detecting violence in videos, where Discriminative Slow Feature Analysis (D-SFA) is introduced to learn slow feature functions from dense trajectories derived from videos. Aft...

In recent years, performance-based contracting (PBC) has emerged as an e¤ective means to align the incentives of the …rms engaged in after-sales repair and maintenance services of highvalued and customized products, such as industrial equipment and aircraft. In particular, PBC has proved to promote improvement of product reliability, an important determinant of product performance. However, idi...

Due to its complex nature, after-sales service support for systems such as aircraft engines is commonly outsourced to the vendor. A key input to contracting for such support is system reliability. When producttechnology is new, the vendor often knows more about reliability than the buyer, potentially leading to contractual inefficiencies. This paper examines the role of after-sales contracts as...