This chapter aims to provide a complete characterization of the different perspectives of customer relationship management (CRM) and its potentialities to support knowledge management practices in a multinational context. It describes the strategic and technological dimensions of CRM and how its adoption supports the development of a learning and customer-focused organization, with special emph...

R esearchers have argued that human resources may be seen as a source of sustained competitive advantage for organizations (Barney, 1991, 1995; Becker & Gerhart, 1996). The underlying assumption is that human resources are unique to the extent that competitors cannot imitate them. This research has led to the identification of a number of human resource management practices that contribute to c...

The primary purpose of this research paper is to understand the role of national cultural dimensions on e-learning practices in India. India is considered a major player in the world economy today. US multinationals are significantly increasing their presence in India and understanding local HRM practices will help global companies transition better. This conceptual paper uses the national cult...

One of the common challenges of an Extreme Programming (XP) team is to find strategies so to reinforce practices and increase velocity. Most practices have found at least one optimal strategy tested and approved practically by the community, while ‘sustainable pace’ is core tenet missing a clear strategy. The aim of the Pomodoro Technique (PT) is exactly to fill this gap. The PT is a timeboxing...

BACKGROUND Since 1998, the Veterans Health Administration (VHA) Quality Enhancement Research Initiative (QUERI) has supported more rapid implementation of research into clinical practice. OBJECTIVES With the passage of the Veterans Access, Choice and Accountability Act of 2014 (Choice Act), QUERI further evolved to support VHA's transformation into a Learning Health Care System by aligning sc...

Innovation is a critical enabler for firms to create value and sustain competitive advantage in the increasingly complex and rapidly changing environment. Firms with greater innovativeness will be more successful in responding to changing environments and in developing new capabilities that allow them to achieve better performance. Innovation initiatives tend to depend heavily on employees’ kno...

this study aimed at examining the major mobile wireless technologies, that is,mobile phones and the possibilities associated with them, currently in use in theeducational domains, with an emphasis on language teaching and learning practices.accordingly, some of the most typical studies using different functions of mobilephones such as e-mail, multimedia capabilities, wireless application protoc...

Performing a cost-benefit analysis (CBA) is an important initial step in planning and implementing IT investments. However, creating an accurate and useful CBA for complex IT investments (such as enterprise systems implementations) is difficult due to uncertainty in the expected benefits, costs, risks, timing, and deliverables of these frequently changing projects. This paper reports on a Q-met...

This paper theoretically and empirically examines the conventional wisdom in procurement management that often portrays supply inspections and supplier plant inspections as substitutes. We develop a theoretical model that focuses on potential internal spillover costs of the buyer receiving low-quality inputs and external spillover costs should low-quality inputs go undetected. Key to our analys...