Managing problem tickets is a key issue in IT service industry. A large service provider may handle thousands of problem tickets from its customers on a daily basis. The efficiency of processing these tickets highly depends on ticket routing—transferring problem tickets among expert groups in search of the right resolver to the ticket. Despite that many ticket management systems are available, ...

The Council of Representatives discussed alternative ways to conduct football ticket nxchanges at their meeting Tuesday. The Ticket Office discontinued the basic program this year of allowing a designated number of students to exchange for a fee their student ticket for a general admission ticket. It cited abuses of the system, including scalping of tickets, as a reason to end the program. This...

In this paper, taking Hangzhou Metro Line 1 Wulin Square Station for example, we dynamically optimize the opening number of the entrance ticket windows at the station based on Anylogic pedestrian library, and study the impact of some parameters e.g. the pedestrian arrival rate and the opening number of the ticket windows in peak and off-peak periods, etc., on the average queuing number and util...

This study investigates how an Ivy League school's football season ticket holders demonstrate their attachment and allegiance to the intercollegiate athletic product through the application of stakeholder theory as a marketing-based construct. This paper merges the tenets of stakeholder theory and the theoretical constructs of attachment and allegiance initially investigated in Covell (2004) to...

Sports lottery, as a distinct sport product, has gained increasing popularity throughout the world. Drawing upon various theories developed over the years explaining the lottery gaming behavior, this study empirically examined the demand for the Shengfu lottery game, a popular soccer betting lottery in China. Specifically, this study examined the relationships between lottery demand and socio-d...

OBJECTIVE To determine factors associated with adult squash players' protective eyewear behaviours. METHODS A survey of 303 players (aged >or =18 years) was conducted at three squash venues in Melbourne, Australia over a three week period in June 2000 to obtain information about protective eyewear use. RESULTS Of 303 participants the response rate was 98.1%; 66.1% were males, with a mean ag...

The Delay-constrained least-cost routing problem is to find the least cost path which satisfies a given delay constraint. There are two major difficulties to solve this problem. The first difficulty is the NP-Completeness of this routing problem. The second difficulty is that the networking information used for routing may be imprecise. The ticket-based routing (TBR) algorithm[1], aiming to fin...

این مقاله حاصل پژوهشی درباره قیمت‌گذاری و تبلیغ پویا است با استفاده از یک مدل کنترل بهینه، روشی برای تعیین تعداد بلیت فروش رویداد ورزشی یا تفریحی به­دست می­‌دهد تا سود برگزارکننده بیشینه شود؛ همچنین سعی شده حد ممکن هزینه پشتیبانی در این­گونه رخدادها نظیر غذا، نوشیدنی، کالاها، بیمه، امکان واگذاری رایگان سایر خدمات به خریداران نظر گرفته شود. روش، علاوه بر بلیت‌­ها (برنامه‌­ریزی ظرفیت)، قیمت پویای...