Purpose: To predict the type of customer needs of online bookstores by using data mining methods based on Kano model. Methodology: First, three groups of needs and factors affecting customer satisfaction of Adinehbook online store were extracted according to expert opinions and then the Kano questionnaire was designed based on these factors. After data preprocessing, the type of each customer'...

this study considers the level of increase in customer satisfaction by supplying the variant customer requirements with respect to organizational restrictions. in this regard, anp, qfd and bgp techniques are used in a fuzzy set and a model is proposed in order to help the organization optimize the multi-objective decision-making process. the prioritization of technical attributes is the result ...

the purpose of this study is to describe and determine the relationship between relationship marketing, customer satisfaction and intention to revisited in mashhad’s women aerobics clubs. to do this,300 randomly customers from women aerobic clubs were chosen and data was collected through kim relationship marketing questionnaire(2008) and ?=0.92, lim satisfaction questionnaire(2008) and ?=0...

according to webster and wind (1972) and anderson et al (1987), “organizational buying is a complex process and involves many people from different functional areas, multiple goals and potentially conflicting decision criteria. moreover, the customers of today are also more knowledgeable and selective when making their purchasing decisions. since a key to organizational survival is the retentio...

World class production has been in sight for a few decades and it had turned into one of main driving forces for commercial success of corporations. Considering customer needs and planning to satisfy them will be a huge help to corporation in achieving world class production goals. So in this study we are going to take olive industry as a case study and identify customer needs, technical requir...

the purpose of this study was to examine the english language needs of medical students at tehran university of medical sciences . analysis of the needs took place for three groups: 320 undergraduate students, 30 postgraduate students and 20 university instructors. a triangulation approach to collect data was used in which a combination of the quantitative (using the questionnaires) and qualita...