Service innovation is increasingly being recognized as an important strategy for firms to sustain competitive advantage. The interconnectivity and interactivity afforded through information technologies (IT) has transformed how new services are created, delivered, and experienced. With the newness of the phenomenon and the lack of understanding, information systems (IS) research examining the i...

Available online 23 May 2012

Prior research on the interplay between service innovation, strategic orientation, and business performance is limited. This study tests a conceptual model which hypotheses mediating effects of Walker and Ruekert’s (1987) strategic orientations on the innovation-performance relationship. The sample consists of 1413 business services or consumer services providers in eleven countries. In general...

The circumstances for shifting to new kinds of economies and to new ways of doing business are compelling, with the concept of the sharing and circular economies opening up novel ways to reconcile the quest for growth and business value with the environmental prudence perspective: “doing more with less”. The evolution of Sensing Enterprises is expected to capture new business value across suppl...

Electronic services delivered over the Internet are gaining importance in the business world. This area has seen an increase in scientific interest over the past years under the labels “Internet of Services” and Web-service ecosystems. The paper develops a conceptual framework of actors and their roles in an open innovation system for a networked ecosystem of Web-services. The framework illustr...

Electronic services delivered over the Internet are gaining importance in the business world. This area has seen an increase in scientific interest over the past years under the labels “Internet of Services” and Web-service ecosystems. The paper develops a conceptual framework of actors and their roles in an open innovation system for a networked ecosystem of Web-services. The framework illustr...

Organizations are beginning to experiment with the use of the “crowd” to complete tasks commonly performed by employees or designated agents. While “crowdsourcing” is growing, we know little about common uses of the crowd and the challenges such initiatives present. Findings from a grounded theory study reveal four common uses by established organizations: productivity, product/service innovati...

In recent years the proliferation of a new technological evolution has aroused great interest from science and practice: social media. Subsuming different types of online applications where users can create, edit and share content, social media enables new forms of interaction with others. Organisations already recognise its relevance and start leveraging on it. Furthermore, organisations ident...

recently many researches have studied technological innovation capabilities (tics) and their impacts on firm’s competitive performance in the field of manufacturing industries. this paper pursued yam et al. (2004) framework to study the relevance of tics and firm's competitive performance in a mainly-service-based industry in iran (ict). empirical data were collected through a questionnaire...