The global service outsourcing industry has developed rapidly; but how about the software service outsourcing industry in China? Employing the combination research methodologies of field survey, literature research and analysis of the collected data from the survey questionnaire using the SPSS statistic software and its relativity tests, this empirical study analyzed the market structure and pe...

Based on the traditional framework of resource mismatch theory analysis and existing literature studies, this paper constructs a model efficiency loss including digitalization factor service industry, measures China’s industry its sub-sectors, empirically analyzes impact digital economy development using panel data each sub-sector from 2001 to 2020. The findings reveal that: (1) Resource exists...

the study addresses performance control matrix (pcm) to determine service quality items of priority for improvement. most businesses focus on customer satisfaction when undertaking surveys of satisfaction and dissatisfaction, while generally neglecting employee satisfaction. therefore, this study develops an integrated model to improve service quality in taiwanese finance industry employees. a ...