Online auctions are a new trading model that integrates auction mechanisms and the Internet. However, during the interaction between buyers and sellers, service failures inevitably occur. When service failures occur, selecting an effective service recovery strategy to correct the failure is an important issue. In this study, 867 failure incidents from buyers of online auction service encounters...

A failure detection service is perfect if it eventually detects all failures and every detection correctly identifies a failure that has occurred. Such a perfect failure detection service serves as a basic building block for many reliable distributed systems, for example in distributed lock services. In this paper, we introduce a perfect failure detection scheme in order to improve the fault to...

a r t i c l e i n f o In this paper we examine the different coping mechanisms used by customers when they confront service failure. It was found that the coping mechanism used by customers changes depending on the severity of the service failure. Further, it was observed that brand reputation moderates the relationship between severity of service failure and coping strategies, customer satisfa...

SUMMARY In this paper, we propose a novel Web service composition framework which dynamically accommodates various failure recovery requirements. In the proposed framework called Adaptive Failure-handling Framework (AdaFF), failure-handling submodules are prepared during the design of a composite service and some of them are systematically selected and combined with the composite Web service at...

A failure detection service is perfect if it eventually detects all failures and every detection correctly identifies a failure that has already occurred. Such a perfect failure detection service serves as a basic building block for many reliable distributed systems, for example in primary/backup replication protocols and distributed lock services. In this paper, we present a comprehensive stud...

Evaluating the reliability of loosely coupled Software as a Service through the paradigm of a cluster-based and non-cluster-based web server is considered to be an important attribute for the service delivery and execution. We proposed a novel method for measuring the reliability of Software as a Service execution through load testing. The fault count of the model against the stresses of users ...

Service-oriented computing and cloud computing are playing critical roles in supporting business collaboration over the Internet. Thanks to the latest development in computing technologies, various large-scale, evolving, and rapidly growing service ecosystems emerge. However, service failures greatly hamper the usability and reputation of service ecosystems. In the previous work, service failur...

It is important to retain customer satisfaction in information technology services. When a service failure occurs, companies need to take service recovery action to recover their customer satisfaction. Although companies cannot avoid all problems and complaints, they should try to make up. Therefore, service failure and service recovery have become an important and challenging issue for compani...

Service Failure model is described by Stochastic Petri nets. Some of the service failure precisely corresponds to the confusion. Confusion is one of very important concept in the Petri nets. Because it appears to be difficult to obtain a “correct” implementation when emerges confusion in the Petri net system, it is not a good model when exists confusion. When we build some service failure and r...