The advent of e-government and the use of the Internet to connect governments to citizens and businesses have resulted into direct contact between government agencies and their customers. This development confirms the prediction of the transaction cost theory, which predicts a more direct interaction and the resulting bypassing of intermediaries. In this article, the authors explore intermediat...

implementing a one-Stop shopping approach into public employment service delivery is a challenging endeavor evidenced by both the US and UK experiences. The first aim of this report is to identify strategies that Public employment Services (PeS) in both countries have used in the delivery of services to meet the more complex employment support needs of people with disabilities within systems de...

The field of service innovation strategy has been criticized for its lack of a solid theoretical foundation. To address this issue, we investigate a configuration approach with the prevailing universalistic or contingency perspectives in exploring the effects of service innovation strategies on firm performance. Based on a service-oriented view, we begin by identifying three service innovation ...

The paper outlines psychosocial problems experienced by cancer patients and the current barriers to service delivery. New models of psychosocial service provision are put forward, emphasizing information, communication and technology aids in an attempt to improve co-ordination of care. The management of cancer patients has evolved greatly over the past decades, and patients are well placed to b...

Nowadays, the awareness of service firms’ managers about the crucial role of customers in the success or failure of their business has increased. This has led them to this fact that the best strategy for surviving in the marketplace is encouraging customers’ prosocial behaviors in service delivery process. Reasonably, one of the best strategies to encourage customers toward these behaviors is s...

The objective of this study was to review outcomes of acute service delivery in old age psychiatry. Sources of data included Medline, PsycINFO and Cochrane Collaboration databases of English language papers to 1998 on service delivery evaluation in 'old age psychiatry', 'psychogeriatrics' and 'geriatric psychiatry', supplemented by a manual search of references from relevant literature. All con...

The research sought to establish the state of service delivery in the Mashonaland West town of Chegutu. The following main question was central to the research: How do stakeholders perceive service delivery from Chegutu Municipality? The study raises awareness on the part of service providers, to take stock of existing service delivery and then come up with strategies to improve the services. T...

South African service delivery paradigms are undergoing a period of decentralisation. Local government/local municipalities are the preferred vehicles, selected by national government, to implement national policy, manage and deliver water services to local populations. Municipalities face a significant challenge of reducing apartheid backlogs, raising the level of service delivery and maintain...