We derive the waiting-time distribution of a discrete-time multiserver queue with correlated arrivals and deterministic (or constant) service times. We show that the procedure for obtaining the waiting-time distribution of a multiserver queue is reduced to that of a single server queue. We present a complete solution to the waiting-time distribution of D-MAP/D/k queue together with some computa...

Background Different strategies for addressing the challenge of prioritizing elective patients efficiently and fairly have been introduced in Norway. In the time period studied, there were three possible outcomes for elective patients that had been through the process of priority setting: (i) high priority with assigned individual maximum waiting time; (ii) low priority without a maximum waitin...

BACKGROUND The amount of waiting time a patient experiences in a primary care or specialty care outpatient setting may have an effect on patient satisfaction and may depend on other visit characteristics. We sought to investigate and quantify the association between waiting time and satisfaction outcomes in clinics belonging to the Wake Forest University Baptist Medical Center and assess how th...

bus systems are unstable without considering any control. thus, we are able to consider some control strategies to alleviate this problem. a holding control strategy is one commonly used real-time control strategy that can improve service quality. this paper develops a mathematical model for a holding control strategy. the objective of this model is to minimize the total cost related to passeng...

Background: Appointment scheduling system is a critical component in controlling patients’ waiting time, so can increase the efficiency and timely access to health services. It is also an important determinant of patient satisfaction. The aim of this study was to assess the relationship of using a scheduling system and outpatients’ waiting time in a general teaching hospital in Tehran, Iran. M...

BACKGROUND In a resource poor setting with poverty, a high burden of disease and critically low medical staff numbers, triage could potentially improve the long waiting times experienced at South African public hospital emergency departments (ED) and render timely emergency care to those in most need. AIM To evaluate the impact of introducing nurse triage (using the Cape Triage Score (CTS)) o...