A multi-server infinite buffer queueing system with additional servers (assistants) providing help to the main when they encounter problems is considered as model of real-world systems customers’ self-service. Such are widely used in many areas human activity. An arrival flow assumed be novel essential generalization known Markov Arrival Process (MAP) case dynamic dependence parameters MAP on r...

This research paper presents and discusses the main results generated obtained with proprietary computer platform CIDIUS®, developed by authors of this work, which aims to support decision-making process Portuguese mayors. Thus, keeping in mind theoretical models based on data collected through questionnaire given population, we tried understand influence that dimensions Notoriety, Image, Reput...

few, if any, studies have investigated the effect of professional experience as a rater variable and type of assessment as a task variable on raters’ criteria in the assessment of speech acts. this study aimed to explore the impact of nonnative teachers’ professional experience on the use of criteria in monologic and dialogic assessment of 12 role-plays of 3 apology speech acts. to this end, 60...