Nowadays, offering extended warranty is considered as a lucrative source of income from the perspective of the after-sale service providers. Meanwhile, the main concern is presence or absence of base warranty and strategies adopted by the manufacturer during this period. Moreover, extended warranty structure must be responsive and customer oriented, which not only control the services cost but ...

The quality loss function assumes a fixed target and only accounts for immediate issues within manufacturing facilities whereas warranty loss occurs during customer use. Based on the two independent variables, product performance and consumers’ expectation, a methodology to predict the probability of customer complaint is presented in this paper. The formulation presented will serve as a basic ...

In this paper a redundancy allocation problem is studied where for the first time the supplier selection is taken into consideration and redundant components are provided from appropriate suppliers with the most suitable offers such as discount on buying price of components, warranty length for components, things like that, so that the system reliability, profit and the warranty length proposed...