In this paper, a formal approach is taken to organize the body of knowledge about quality. The body of knowledge thus formalized is structured into: TOVE Quality Ontology, and the ISO 9003 Micro-Theory. The TOVE Quality Ontology represents a prototype formalization, researched from ISO 9000 and other quality management references, but independent of any one source. And the ISO 9003 Micro-Theory...

The College of American Pathologists (CAP) offers a suite of laboratory accreditation programs, including one specific to accreditation to the international organization for standardization (ISO) 15189 standard for quality management specific to medical laboratories. CAP leaders offer an overview of ISO 15189 including its components, internal audits, occurrence management, document control, an...

Traditional software development process emphasises testing techniques, but show weakness in planning. However, it does not satisfy the requirement of the user to cause failure cost heavily. ISO 9001 Quality Management System, Capability Maturity Model (CMM) and Total Quality Management (TQM) are quality management technologies, which can be applied to the quality industry. In addition, Knowled...

This paper describes the 3-year experience of managing 2 hospital-based dental clinics registered to ISO 9002:1994; it also examines the revision of previous quality management standards in 2 separate institutions to prepare for registration under the new ISO 9001:2000 standard. Daily equipment and process checks, combined with internal audits, were the backbone of the quality system at both lo...

normal 0 false false false en-us x-none ar-sa microsoftinternetexplorer4 introduction: today the issue of quality improvement in health care organizations has become more important than before, but the effectiveness of various quality management models remains questionable. the purpose of the present study was to evaluate the performance of the total quality management model (iso 9001: 2000) im...

Background: Hospital standards are one of the valuest concepture items in an organization and hospital management. The research purpose was determination of luchs of hospital evaluation current way throght the comparission with ISO quality management standards and suggestion of a model to hospital standard development based on aquired findings. Materials & Methods: This research is a descripti...

The paper presents the methodology for determining, management, simulation and optimization of the quality of an enterprise architecture based on defined by the author of two metamodels: classes and processes for quality management of this architecture. The second of them (the process metamodel) of quality management developed in BPMN has undergone simulation and optimization using ARIS Busines...