Six Sigma is practiced by some service industries to indicate the effectiveness of DMAIC in improving the quality in this type of business. The application of Six Sigma along with other quality initiatives including Kaizen, TQM, ISO 9001 and Supply Chain Management in a food distribution SME needs to be studied thoroughly. The results of a questionnaire suggest that many of food distribution SM...

Because of the complexity of quality improvement, teamwork and collaboration are essential to making quality initiatives successful. To be credible, quality initiatives as well as employee teams must generate measurable, meaningful results to demonstrate that the time and energy expended is worth the effort. Teams must progress beyond the process and training elements of quality to attain organ...

This paper describes how the use of Identifiers with an appropriate system of identifier storage, registration and identifier resolution can greatly extend the flexibility of a system dealing with IoT. The features of the CNRI Handle system are shown to match well the requirements of such a IoT system. In addition to strong technical advantages, the system allows the separation of mechanisms fo...

In many cases quality development has not redeemed its promises indisputably. There are serious problems in the prevalent quality management approaches. These including: • Business management is not involved / committed. – Quality is a specialist issue. • Communication between business managers and quality experts is not effective. • Quality initiatives – e.g. building distinct quality systems ...