in this ever-changing business scenario, the manufacturing product industries have to be in position to rec-ognize the ever changing pulse and demands of the market. customer satisfaction and quality management has become a strategic issue for companies in the new millennium. quality function deployment (qfd) lit-erature suggests that building up the house of quality (hoq) is not a difficult ta...

In both the quality improvement and the design of a product, the engineering characteristics affecting product performance are primarily identified and improved to optimize customer needs (CNs). Especially, the limited resources and increased market competition and product complexity require a customer-driven quality management and product development system achieving higher customer satisfacti...

In this ever-changing business scenario, the manufacturing product industries have to be in position to rec-ognize the ever changing pulse and demands of the market. Customer satisfaction and quality management has become a strategic issue for companies in the new millennium. Quality Function Deployment (QFD) lit-erature suggests that building up the House of Quality (HoQ) is not a difficult ta...

Quality Function Deployment (QFD) is a product development methodology which is aimed at increasing customer focus in product development. Industrial research has suggested that, in variant design, the provision of customer feedback information, from fielded products similar to the product under development, could be useful to the new development. This paper investigates the use of case outcome...

Lean production has become an integral part of the manufacturing landscape as its link with superior performance and its ability to provide competitive advantage is well accepted among academics and practitioners. Lean production helps producers in overcoming the challenges organizations face through using powerful tools and enablers. However, most companies are faced with restricted resources ...

Because of the general lack of multi-level hospital management collaboration performance effectiveness research, this paper proposes a multi-level hospital management Synergy Entropy-House of Quality (HoQ) Measurement Model by innovatively combining the House of Quality (HoQ) measure model with a Synergy Entropy computing principle. Triangular fuzzy functions are used to determine the importanc...

This study aims to introduce a method integrate and coordinate departments’ activities enhance the service quality of organizations using Quality Function Deployment (QFD). To this purpose, classical two-dimensional House Of (HOQ) matrix is changed three-dimensional form (3D-HOQ). The 3D-HOQ applied marketing Human Resources (HR) departments bank determine customers’ employees’ demands, respect...

Design concept evaluation plays a critical role in the early phases of product development as it has a significant impact on the downstream development processes, as well as on the success of the product developed. In this work, a novel three-stage methodology has been developed. The preliminary stage screens all the criteria from different viewpoints using House of Quality (HoQ). The second st...

This paper demonstrates how an institution of higher education, explicitly Kazakhstan Institute of Economics, Management and Strategic Research, KIMEP, can apply the Quality Function Deployment (QFD) to translate Voices of Customer (VoC) into program requirements. The student needs and requirements were identified to develop the foundation in delivering quality curriculum and services in higher...

Limited business resources and a fierce market competition require quality management which considers stakeholders’ needs. For every production company important stakeholders are suppliers of components embedded in the final product. The selection of suppliers of product components plays a very important role in the realization of the production process. Supplier selection is a multi-criteria d...