Public transport systems play a vital role in the daily life of all citizens. There is a recognised need to shift transport patterns of usage from private means to public means as this has beneficial effects in terms of the environment, reduced road-related deaths and general quality of life. Public transport environments are complex ones involving a large number of people (passengers and staff...

Due to the competitive orientation of the German public transport market the process of managing contracts between the representatives of public administration and the typically private transport providers becomes increasingly complex. The use of an integrated information system that supports the administration of the complete life cycle of such a contract improves the quality of the transport ...

Public transport faces a challenging period in which relevant operators invest in telematics systems in order to upgrade their internal operations and improve the services provided. Moreover, the public transport system has become quite dynamic during recent years, in the sense that the performance, effectiveness, and quality of its processes depend, to a large extent, on the factors affecting ...