Fundamentally, public services must be of high quality so as to satisfy the wants and needs of the beneficiaries. But it’s worrisome to discover that in Uganda, public services provided are of poor quality due to unethical behaviors and wanting leadership. The purpose of this study is to show that transformational leadership can advance ethical culture to spur provision of quality services. A r...

nowadays employees in public service organizations have important roles in realizing the goals of organizations and particularly their service quality. one type of organizations in which service quality has very important role, are hospitals which are in contact with a large number of patients and their relatives. the previous researches have shown that organizations service quality is affected...

delivering added value public e-services often requires cooperation between two or more government departments. in general, such cooperation is ensured by implementing interoperability between automated business processes. in spite of the existence of several works interested in public online services in general, only few of them were focused on measuring interoperability degree, whether used o...

background very few studies have assessed performance of botswana public hospitals. we draw from a large research study assessing performance of the botswana ministry of health (moh) to evaluate the performance of public hospital system using the world health organization health systems performance assessment framework (who hspaf). we aimed to evaluate performance of botswana public hospital sy...

Public policy-making in India has frequently been characterized by a failure to anticipate needs, impacts, or reactions which could have reasonably been foreseen, thus impeding economic development. Policies have been reversed or changed more frequently than warranted by exogenous changes or new information. This paper is concerned with why India's policymaking structures have so much difficult...

Purpose: The quality of medical services provided by competing public hospitals is the primary consideration of the public in determining the selection of a specific hospital for treatment. The main objective of strategic planning is to improve the quality of public hospital medical services. This paper provides an introduction to the history, significance, principles and practices of public ho...