despite the development of appropriate academic and experiential background knowledge management and its manifestation as a competitive advantage, many organizations have failed in its effective utilization. among the reasons for this failure are some deficiencies in terms of methodology in inappropriate recognition and translation of km dimensions and lack of systematic approach in establishme...

Excellence Synergic Index (ESI) is a new method for the excellence measurement. This technique is a causal method. ESI method was developed for studying the relations and interaction of excellence criteria and organizational pathology. By “ESI”, it is possible to measure the performance excellence of any service enterprises, to diagnosis organizational pathos and to propose problem-solvin...

Although it is generally accepted that only organizations with a commitment to knowledge sharing and organizational excellence will remain competitive, there are an alarmingly low number of public organizations that have been identified as having the basics of excellence in the fourth cycle (2008/2009) of King Abdullah II Award for Excellence in Government Performance and Transparency in Jordan...

Introduction: A hospital is one of society’s most important social institutions; however, poor organizational performance results in delayed treatment, disease progression, or patient mortality. This qualitative study seeks to investigate organizational excellence in Iranian medical sciences universities from the perspective of hospital managers. Material and Methods: The present qualitative s...

1. Introduction In today's highly competitive global economy, the demand for high quality products manufactured at low costs with shorter cycle times has forced a number of manufacturing industries to consider various new product design, manufacturing, and management strategies. Recently, due to the rapid advances in Information Technology (IT), new paradigms have successively emerged such as e...

During the past decades, a significant body of literature has been published on the subject of leadership and organizational performance. Most authors infer a positive correlation between excellence in leadership and organizational results. As expressed by best-seller authors, transforming leaders move their organizations from good to great and sustain such performance in continuous search for ...

ISO 9001 and ISO 9004 were created as a “consistent pair” of standards so that businesses that wanted to exceed the requirements of 9001 could use the principles of 9004 to move towards business excellence. In this paper, opinions from Canadian quality standardization experts were used to explore the needs of business against what is offered by ISO 9004 and to assist in the comparison of ISO 90...