the main purpose of this research is measuring the service quality of parsian bank in hamedan province from the customers' viewpoints. this research is typically applied and methodologically is descriptive-surveying. statistical population are all customers that have different accounts in all branches this bank in hamedan province.the sample of 384 customers volume has been selected random...

EEective web presence is for many companies indispensable for their success to the global market. In recent years, several methods have been developed for measuring and improving the eeectiveness of commercial sites. However, they mostly concentrate on web page design and on access analysis. In this study, we propose a methodology of assessing the quality of a web site in turning its users into...

We propose a simple method to assess the number of subpopulations in multivariate data by projecting the data on its principal curve and then applying Silverman’s bandwidth test to the resulting univariate sample. Our results indicate that this method works well even in high-dimensional settings with relatively small sample sizes, provided that the number of subpopulations is not large compared...

because of the need to develop specific measurement scales for different services industries, this study aimed to empirically develop a reliable and valid model specifically for measuring mobile telecommunication service quality. a multidimensional measurement model (ms-qual) has been proposed based on an extensive literature review and then, to assess the model validity, convergent and discrim...

The study aims to determine the factors affecting brand loyalty of customers fertilizers An Giang Agrochemical Co, Ltd (AGAC). authors collected data from 190 who are using fertilizer AGAC. applies exploratory factor analysis and multivariable linear regression for analyses. has pointed out five positively impacting towards AGAC include product origin, brand, perceived price, quality, associati...

Though there is a wide acceptance of the strategic importance of integrating operations with suppliers and customers in supply chains, many questions remain unanswered about how best to characterize supply chain strategies. Is it more important to link with suppliers, customers, or both? Similarly, we know little about the connections between supplier and customer integration and improved opera...

Service quality is a factor for measuring customer satisfaction in hotel industry. Therefore, in order to achieve competitive advantage and maintain customers, improving service quality has become an important tool in hotel industry to achieve customer satisfaction which is lead to customer loyalty. Because companies are developing close relationships with suppliers and customers. Since then th...

AIM To compare an ultrasonic height measuring device (Gulliver) with mechanical stadiometry and the classical "book and tape measure" method. METHODS Blinded duplicate measurements of height were made on each of 14 children by a pair of observers using a stadiometer (H) and Gulliver (G). Height was measured on a further 18 children by parents and an auxologist using Gulliver and the book and ...