The objectives of this study were to validate the Maslach Burnout Inventory General Survey (MBI-GS) for a customer-services environment, and to assess differences in the burnout levels among various demographic groups. A cross-sectional survey design was used. A sample (n = 228) was taken of customer-services personnel working for medical schemes. The MBI-GS and a biographical questionnaire wer...

OBJECTIVE To identify associations between high-stress and burnout syndrome in multidisciplinary residents from a federal university in Rio Grande do Sul, Brazil. METHOD This is an analytical, cross-sectional and quantitative study. A socio-demographic questionnaire, the Work Stress Scale and the Maslach Burnout Inventory-Health Services Survey (MBI-HSS) were applied to 37 residents between A...

To examine associations between interpersonal relationships in work settings and burnout, a cross-sectional survey was conducted on home care workers in Sapporo, Japan, by using the Maslach Burnout Inventory (MBI) and scales of interpersonal conflict and social support developed by the authors. Questionnaires were distributed among 303 subjects and returned by 243 subjects (80%). Complete answe...

This study examined the factorial validity of the Maslach Burnout Inventory General Survey (MBI-GS; Schaufeli et al., 1996) in eight different occupational groups of employees (N = 2919), who were recruited through the Internet. Results of multi-group confirmatory factor analyses favored the proposed Three-Factor Model over alternative Two-Factor and One-Factor Models. Exhaustion, cynicism, and...

The objective of this study is to assess the association between levels of empathy and burnout of emergency professionals in all the assistance levels.A cross-sectional observational study was conducted in the health region of Lleida and the Pyrenees with 100 professionals from the field of Urgency. Participation reached 40.8%. Empathy and burnout were measured using the Spanish versions of the...

OBJECTIVES To investigate the Maslach Burnout Inventory-General Survey (MBI-GS) and the Utrecht Work Engagement Scale (UWES) for their ability to identify non-sicklisted employees at increased risk of long-term sickness absence (LTSA). METHODS One-year prospective cohort study including 4,921 employees participating in occupational health surveys in the period 2008-2010. The MBI-GS and UWES w...

Este trabajo examina la relación entre burnout y apoyo social percibido en una muestra de 801 maestros Educación Primaria. Para ello se usa el Maslach Burnout Inventory (MBI) cuestionario Duke-UNC-11. El método estadístico empleado fue análisis canónico correspondencias, donde seleccionó combinación lineal los factores del que maximiza dispersión valores las tres dimensiones MBI. Los resultados...

Burnout has been identified as a significant issue among those in instructional positions. The purpose of the present research was to identify and describe the status of burnout among higher education online instructors. The population for this study included responses of 76 online instructors employed by baccalaureate granting institutions within the United States. A demographic survey and the...