Retaining your customers is important for E-sellers to survive in the intensified competitive e-marketplace. We approach this issue from the perspective of “continuance intention”, a behavior intention that describes the willingness of customers to continue transacting with sellers. Drawing upon the trust-commitment theory, as well as institution-based trust factors, we examine two types of tru...

Consumers respond positively to products tied to charity, particularly from sellers that are relatively new and hence have limited alternative means for assuring quality. We establish this result using data from a diverse group of eBay sellers who “experiment” with charity by varying the presence of a donation in a set of otherwise matched product listings. Most of charity’s benefits accrue to ...

Recently in China, the speed of the development of the C2C websites has been very swift. This article is on the research actuality and the problems of the China C2C websites, and studies the index system of China C2C’s website evaluation. Conclusions and suggestions are given by using the index system and taking Taobao, eBay and paipai websites as example to analyze.

Governments at all levels are implementing electronic procurement systems, and in particular sponsoring eMarketplace systems. The selection and implementation of eMarketplace systems is complex within the private sector. The procurement environment of the public sector is constrained a range of factors which are additional to those found in standard business transactions, greatly increasing thi...

Supply Chain Management (SCM) is a source of competitive advantage in organizations especially for those organizations that supply chain (SC) is the core of their business or is tightly coupled with their core business. Traditionally organizations use re-engineering practices and organizational enhancement programs in order to increase their competitive advantage through optimizing their supply...

since its establishment in 1948, the history of the national health service (nhs) has been characterized by organisational turbulence and system reform. at the same time, progress in science, medicine and technology throughout the western world have revolutionized the delivery of healthcare. the nhs has become a much loved, if much critiqued, national treasure. it is against this backdrop that ...

Despite the relevance of generating trust in electronic marketplace settings, research addressing the impact of electronic marketplace characteristics on trust is still limited. The few works focusing on the relationships between the electronic marketplace and trust only pay attention to a limited subset of institution-based functions and services. In this paper we extend these works by focusin...

Research has focussed on the impact that factors such as IT, marketplace process design and competition have on electronic marketplace performance. However, such research has neglected the impact of ownership upon the performance of an electronic marketplace. This paper explores the issue of ownership in electronic marketplaces and derives a broad, multi-faceted perspective of ownership, incorp...

This study explores buyers’ search and purchase behavior in an information-overloaded retail Electronic Marketplace (EMP). Two instrumental variables, i.e. number of visitors and number of sales for an item, are used to represent buyers’ search and purchase behavior. Price and reputation, two of the most frequently researched independent variables in EMP studies, are considered. The relationshi...