Desde hace tres décadas los Contact Centers son el medio más eficiente para gestionar las comunicaciones directas entre empresas y clientes. Esta comunicación no es una mera transmisión de mensajes, sino que implica la constitución ciertos compromisos agentes (visibles en sus modos hacer ser), claves al cliente. Nos preguntamos ¿qué elementos caracterizan dicha comunicación? procesos ensamblan?...

on discussion about managerial ability of women outside home, social scientists refer to the wide range of women in labor force on one hand and to the discrimination against women on the other. although women occupation is considered as an evidence of change, but providing opportunities for them in order to fulfill their abilities is of primer significance. this requires identification and eval...

The primary goal of this study is to examine the relationship between managerial information security awareness and managerial actions toward information security for the purpose of putting stress on the significant roles of managerial information security awareness in an organization’s total information security performance. Under the assumption that managerial actions toward information secur...

Does the type of knowledge, and levels of ability and experience needed, depend on rank in managerial accounting? Are the knowledge, ability, and experience needed for managerial accounting success, consistent with the Libby & Luft (L&L) model (1993) of the determinants of judgment performance in accounting? We explore these questions using structural equation models of the performance evaluati...

the purpose of this paper is to study how the characteristics of successful managers are somehow related to their programme in co-operatives. the study shows there is a significant relationship between managers' characteristics such as innovation, authority and leadership, with managerial skills, self confidence and degree of success. however, there is no correlation between intelligence, ...

The nonlinear relationship between corporate value (Tobin's Q) and managerial ownership is well documented. This has commonly been attributed to the onset of managerial entrenchment, which results in a decrease of corporate value for increasing levels of managerial holdings. We propose a more complex structure for the corporate value { managerial ownership function, which accounts for the e®ect...