quality of products and services is considered as a key factor for customer satisfaction. quality function deployment (qfd) is known as a critical tool for translating voice of customers to prioritize technical requirements of a production. the level of this satisfaction depends on the number of fulfilled requirements. it should be noted that this level varies according to the possible constrai...

abstract nowadays supply chain management has become one of the powerful business concepts for organizations to gain a competitive advantage in global market. this is the reason that now competition between the firms has been replaced by competitiveness among the supply chains. moreover, the popular literature dealing with supply chain is replete with discussions of leanness and agility. agile ...

using the effective management tools that are relevant tothe organization’s needs for excellence has become so important for thecompanies to improve their performances and then increase customersatisfaction and gain market shares. quality function deployment is anefficient and powerful tool in design, development, and planning of products.the main function of quality function deployment is conv...

This chapter demonstrates how a neuro-fuzzy approach could produce outputs of a further-modified multi-criteria decision-making (MCDM) quality function deployment (QFD) model within the required error rate. The improved fuzzified MCDM model uses the modified S-curve membership function (MF) as stated in an earlier chapter. The smooth and flexible logistic membership function (MF) finds out fuzz...

To utilize the concept of Quality Function Deployment (QFD) and apply it accordingly to address design decisions concerning quality cellular phones by building simplified version House (HoQ). Real customer requirements (CRs) are easier collect when QFD is employed because puts emphasis where should be on their demands. After getting various users’ opinions smartphone brands brainstorming among ...

in metropolitan development management, quality of public services is influential in every public sector to satisfaction of citizens on quality of services. nowadays, satisfaction are with such important matters that should be considered in the planning, implementation, management and maintenance of many public services such as subway, transportation, traffics, parks, markets and so on. the pur...

In this paper the capability of a customer focused quality engineering technique called “Quality Function Deployment (QFD)” have been reviewed. A comprehensive perspective of QFD and its potential areas for improvement have been provided, which could serve as an opportunity for further investigations. It has been found that comparing with other quality approaches, QFD is the most applicable tec...

Die verwendete Methode ist für die Ergebnisqualität einer Modellierung entscheidend. Dieser Beitrag wird ein Instrumentarium für eine allgemeine objektivierte Beurteilung von Methoden der Informatik und Wirtschaftsinformatik (WI) liefern. Die Ergebnisse können beispielsweise eingesetzt werden, um Methoden vor Ihrem Einsatz zu bewerten. Daneben können auch Instrumente zur Entwicklung von Methode...