Knowledge-intensive firms need to share knowledge held by employees if they are to gain the most from their intellectual capital and compete effectively in the marketplace. Sharing and integrating knowledge within the organisation depends partly on building social capital. However, there are obstacles to this integration because knowledge is often distributed throughout the organisation. This a...

The Service Process Management in Travel Business Networks project focuses on knowledge tripartition. It is carried out at the University of Lapland with the aim of defining knowledge management, network management, and customer relations management from the practical point of view. The implementation of the project entails cooperation with enterprises involved in the travel industry in Lapland...

Purpose – The purpose of this paper is to present a study of knowledge management understanding and usage in small and medium knowledge-intensive enterprises. Design/methodology/approach – The study has taken an interpretitivist approach, using two knowledge-intensive South Yorkshire (England) companies as case studies, both of which are characterised by the need to process and use knowledge on...

This paper outlines an approach to determine the effectiveness of knowledge management (KM) in knowledge intensive organizations. ‘Effectiveness’ implies embedding KM processes in an organizational context. We introduce the Knowledge Governance Framework that includes knowledge resources, knowledge development, three types of KM, and organizational objectives. We applied the framework in two ca...