This case describes the implementation of an Internet empowered Customer Relationship Management (CRM) at Cisco Systems Inc. After describing the organizational background of Cisco, the case takes the student into the issues that the executives faced after the market crash in 2001. John Chambers, Cisco CEO, and his team decided to strengthen Cisco’s relationship with the customers so that the c...

This report addresses the work done on knowledge representation and automated reasoning before the invention of computers, including the work by Leibniz, Boole, and Jevons. We show how pre-computer work in formal logic, artificial languages, and automated reasoning devices contributed to the development of AI. Topics include scholastic logic; the art of memory; Lull’s inference mechanisms; Leib...

SMEs (small and medium-sized enterprises) make a vital contribution to the economic and social well being of most European nations. Many SMEs have invested in an e-commerce presence on the Internet. They are motivated by the potential benefits, which include increased competitiveness and efficiency. In the U.K. there are many examples of entrepreneurial SMEs that have successfully embraced e-co...

Qasr-e Shirin owes its prominence primarily to the Sassanian period and the attention the region received from Khosrow Parviz. Khosrow took the first steps to make Qasr-e-Shirin habitable by constructing a complex consisting of a palace, a fortress, a religious building, a defensive wall and a water conveyance system. Later, Qasr-e-Shirin is mentioned in several texts and travel itineraries. Th...

Khosrow and Shirin is the second of five long narrative poems by Nezami and is one of the finest love stories in Persian literature. This story has been examined so far from different aspects and with different approaches. One of the approaches overlooked in the analysis of this story is the process of individuation from Carl Jung's point of view. Therefore the aim of the present paper is to ps...

simile is the most important principle of rhetorical figures that other principles such as metaphor, metonymyandallusion are caused by it. in this study, different types of imagery have been evaluated, classified, and compared with each other in veis and ramin, and khosrow and shirin from the various common aspects such as analogies, metaphors, similes, emotionality or rationality, simplicity o...

The question of whether ethical theories appealing to human morality can serve as a means of protection against information system security breaches has been recognized by several authors. The existing views concerning the role of ethics in information systems security can be divided into two categories. These are (1) expressions about the use of human morality and (2) arguments claiming that t...

“resistance literature” is a new term in iranian literature with subject of their islamic revolution and their sacred defense (related to the war iraq imposed iran from 1980 up to 1988). there are many poets who have being worked in this field and their names are listed in relevant books and encyclopedias. this article is to prove that the late farshidvard was one of the pioneer activists again...