Faced with the rapid change of business environment and technology, IT outsourcing has become an important alternative for IT management. IT outsourcing provides IT organization adaptability and sustainable competitive advantages. Despite the fact that many firms have tried to adopt IT outsourcing, comprehensive case studies on IT outsourcing process have so far rarely been reported. Therefore,...

Developing countries are increasingly relying on Information and Communication Technology (ICTs) for their socio-economic development. Many countries have achieved faster gross domestic product (GDP) growth through information technology (IT) outsourcing, which is now largely recognized as a strategic management practice that can provide a competitive advantage in business. The East African Com...