With the development of e-commerce in China, some obstacles, such as poor Internet infrastructure and logistics problems have been gradually removed. Consumers’ distrust of online stores becomes the main problem impeding the acceptance of online shopping. Initial trust is the focus of this study because most Internet users in China have no experience of online shopping. Although the technology ...

Trust plays an important role between companies and customers in the online shopping environment because of the anonymous transaction environment and the advantage of virtual property. The most rapidly developing trend in Chinese e-business may come from Guanxi, a Chinese term for social trust. In this study, we define Guanxi as the dynamic trust process in the social decisions or activities of...

Many researchers observe that trust is of importance in online transactions. Most of them have focussed on the trust a buyer has in a seller. In an online C2C auction market, such as eBay, trust in the organization that facilitates the auction is an additional trust relationship that is of importance for the outcome of the transactions. Here we investigate which types of trust relationships are...

This research investigated trust and reciprocity in two experiments using the Trust Game. In the Trust Game, Player 1 can ‘‘trust’’ an unknown Player 2 by sending some portion of a monetary endowment. The amount sent triples on its way to Player 2, who can then ‘‘reciprocate’’ by returning as much as he or she wishes to Player 1. Initial endowments were either $10 or $20 and were known to recip...

Mobile brokerage services represent an emerging application of mobile commerce in the brokerage industry. Compared with telephone-based trading services and online brokerage services, they have advantages such as ubiquity, convenience, and privacy. However, the number of investors using mobile brokerage services to conduct brokerage transactions is far smaller than those using other trading met...

Purpose The purpose of this study is to describe and analyse the effect a set determinants on initial trust behavioural intention use financial robo-advisors (FRAs). Design/methodology/approach theory perceived risk finance paradigm were used develop conceptual model retail investors’ in FRAs. Data collected from 554 young investors (YRIs) Sweden Malaysia analysed using structural equation mode...

This study aims to investigate how positive emotion acts as a mediator between trust repair and trust within multichannel trust transfers. The study sample focuses on smartphone users. The results show that brand users’ initial level of trust transfers to telecom retailers and their services; moreover, positive emotion has a mediating effect between trust repair and trust.