This article develops a theoretical model of the impact of workplace incivility on employees' occupational and psychological well-being. In Study 1, the authors tested the model on 1,158 employees, finding that satisfaction with work and supervisors, as well as mental health, partially mediated effects of personal incivility on turnover intentions and physical health; this process did not vary ...

Incivility is any kind of disruptive classroom behavior that shows disrespect or disregard for the instructor and fellowstudents. It can dramatically diminish the effectiveness of a course and cause great stress for the instructor. This section starts with several sites that describe forms of incivility, suggestions for handling it, and current research on incivility. The remaining links provid...

This article advances a theory of incivility as a veiled manifestation of sexism and racism in organizations. To support this argument, I draw from social psychological research on modern discrimination. The result is a multilevel model of selective incivility, with determinants at the level of the person, organization, and society. Selective incivility could be one mechanism by which gender an...

2 List of Tables 6 Acknowledgements 7 Introduction: The development and validation of a customer incivility scale 8 Workplace Deviance 9 Customer Service Context 11 Existing Workplace Incivility Measures 13 Linking Customer Incivility With Outcome Variables 15 Workplace deviance, job satisfaction, and turnover intent 16 Hypothesis 1 17 Hypothesis 2 18 Workplace deviance and personal strain 18

Incivility between customers and employees is common in many service organizations. These encounters can have negative outcomes for employees, customers, and the organization. To date, researchers have tended to study incivility as an aggregated and accumulated phenomenon (entity perspective). In the present study, we examined incivility as it occurs during a specific service encounter (event p...

Although previous studies have linked workplace incivility with various negative outcomes, they mainly focused on the long-term effects of chronic exposure to workplace incivility, whereas targets' short-term reactions to incivility episodes have been largely neglected. Using a daily diary design, the current study examined effects of daily workplace incivility on end-of-work negative affect an...

BACKGROUND The incidence of incivility in nursing education is increasing in most countries and it is affecting the culture of safety and the teaching-learning processes. Despite reports of increasing trends, little is known about nursing students' academic incivility in the Middle East. This study aimed at exploring the perceptions and extent of academic incivility among nursing students (NS) ...

This study extends the stress literature by exploring the relationship between family incivility and job performance. We examine whether psychological distress mediates the link between family incivility and job performance. We also investigate how core self-evaluation might moderate this mediated relationship. Data from a 2-wave study indicate that psychological distress mediates the relations...

Background: With regard to research evidence, moral incivility has expanded in the educational environment one of these incivilities can be called academic incivility. The aim of present research was to investigation the mediating role of academic engagement in the relationship between academic motivation and academic incivility. Method: The present study is descriptive-correlational, that fro...

The purpose of this article is to understand the dynamics of the increase in incivility through social relations (gender, race, class, sexual orientation, etc.), which hide inequalities in the form of treatment and opportunities within the organizational sphere. For this, we will examine works that address incivility at work, as well as studies that deviate from the mainstream, bringing more ob...