introduction: due to the use of information technology in libraries and information centers, librarians are faced with many challenges in terms of their roles and needs; hence, they require continuous training to cope with these challenges. the aim of the present study was to determine the effectiveness of in-service training courses for librarians working in libraries at the isfahan university...

background: medical sciences universities have great mission to train efficient, professional and committed human resources to solve the health need of people. this research aimed to study the quality assessment of staff in-service training from viewpoints of employees ahvaz jundishapur university of medical sciences based on servqual model between 2011-2015. methods: this is a descriptive, cro...

patient satisfaction is one of the sensitive indicators in determining the effectiveness of service rendered in hospitals. the study focus on comparing the health care services of  two cardiology based corporate hospitals in hyderabad, andhra pradesh, india. the data for the study was collected through a questionnaire consisting of two sections. an attempt has been made to elicit the informatio...

service failure can put companies out of business if attention is not paid to this problem. the purposes of this study were to investigate the explanatory relationships between hotel guests’ perceptions of (a) service failure; (b) service recovery strategies in each service failure situation and behavioral intentions. this study explained the components of service recovery strategies used when ...

the purpose of this research is measuring and comparing service quality and ranking its dimensions in melli bank branches of esfahan city. for attaining this purpose systr-sq scale is used. this scale is special for measuring bank service quality. questionnaire drive from this scale is contained four dimensions and 21 question. dimensions are service system quality, behavioral system quality, s...

introduction. shiraz university of medical sciences presents surgical facilities in two services, the morning and the afternoon services. in this study,the number and type of ent operations performed in these two services during a 12 months period in khalili hospital were compared to find out the differences between the operations performed in these services and the role they have in the educat...

background in 2003 the afghan ministry of public health (moph) adopted the integrated management of childhood illness (imci) for delivering child health services in primary care facilities. key problems were subsequently identified: high cost of training, frequent health worker turnover and poor quality of imci implementation by those trained – specifically in the use of job aids and protocols ...

nowadays a growing number of implementing informationtechnology service management (itsm) frameworks proves the trends toimprove the it services and processes in organizations. in order toimplement an itsm projects successfully in an organization, it isessential to select a suitable itsm solution. evaluation and selection ofthe itsm software packages is complicated and time consuming decisionma...