This research informs the means to develop an e-commerce strategy for web based tourism promotion of hotels located in developing countries. The study explored the aspects related to the use of information systems in web based tourism promotion, along with a focus on the organizational factors affecting the use of e-commerce strategy. Interviews were conducted with the managers of selected five...

Operational performance evaluation and process improvement in hotels have been the focus of several studies, a number of which have used Data Envelopment Analysis (DEA) to evaluate the operational performance of hotels in different destinations. This study sets out to evaluate the operational efficiency of twenty-three tourist hotels in Taipei over five years (2003 to 2007) using DEA models and...

This paper proposes a reactive website design strategy based on two complementary website analyses. An analysis of 15 Swiss hotels' combined log files – 345’440 web site visits and 2’107’397 page views – combined with content analysis of the same hotel websites illustrate practical insights on how consumers find and navigate hotel websites, as well as academic insights on the use and limitation...

There has been a growing awareness of the need to implement environmentally friendly operations in the hotel industry, but most studies focus on guest behaviors. Only a few studies investigate employees’ willingness to comply with hotels’ green practices. This study seeks to further the investigation from the human resource perspective. Using alumni from a tourism and hospitality programs, this...

The present study suggests that national culture will influence consumer attitude and behavior; however, research documenting differences in consumer culture in Taiwan and China is lacking. This study analyzes the hotel industry of Taiwan and China and explores the relationships between environmental attitudes, environmental responsive behavior and the willingness to stay at environmentally fri...

this study examines the responsible energy consumption of listed european hotels. hotel efficiency is estimated using a stochastic frontier analysis (sfa) production function, with supplies costs as the input and total revenue as the output. cluster analysis is used to group the hotels into homogeneous groups according to their efficiency level, size, or profitability. the results show that the...

This research used a typical e-mail query to investigate customer service by 491 properties from 13 international hotel chains. These five-star hotels had difficulty providing prompt, accurate, and timely e-mail responses to their customers. The results suggest significant differences in e-mail customer service, based on hotel location and the size of the hotel chain. The poor responsiveness an...

This study measures and compares the efficiency of leading tour operator and hotel companies across several Asia Pacific countries. We use an innovative methodology that is based on combining the stochastic frontier and data envelopment analysis in a Bayes framework. We show from the results that Australia, Singapore and South Korea are the most efficient in both their tour operator and hotel i...

Social media plays an important role in today’s world and provides an efficient way for business to interact and communicate with their customers. The purpose of this paper is to analyze the English written online reviews of some three to five-star hotels in four big cities in China: Beijing, Shanghai, Guangzhou, and Shenzhen. 58 three to five-star hotels were selected through TripAdvisor inclu...

Web-mapping services, like Google Maps, allow natural language queries, like “Hotels Freiburg”. These queries are interpreted as “Hotels in Freiburg” or “Hotels near Freiburg”. In this thesis, we introduce the two new spatial relation “between” and the compass directions, allowing queries like “Gas stations between Freiburg and Stuttgart” or “Hotels north of Freiburg”. To achieve this, we analy...