Tripadvisor is a travel website which provides user generated reviews for travel-related content. I used the Tripadvisor dataset available here here. The dataset has a total of 1621956 reviews about 12,773 hotels with an average of 126 reviews for each hotel. Hotel’s information provided includes its name, location, price etc. A review for a hotel includes the author’s location, date, rating an...

service failure can put companies out of business if attention is not paid to this problem. the purposes of this study were to investigate the explanatory relationships between hotel guests’ perceptions of (a) service failure; (b) service recovery strategies in each service failure situation and behavioral intentions. this study explained the components of service recovery strategies used when ...

There is little information on the indoor environment in hotels. Analysis of fungal DNA by quantitative PCR (qPCR) is a new method which can detect general and specific sequences. Dust was collected through swab sampling of door frames in 69 hotel rooms in 20 countries in Europe and Asia (2007-2009). Five sequences were detected by qPCR: total fungal DNA, Aspergillus and Penicillium DNA (Asp/Pe...

Hotel reviews play an important role in the selection of hotels by travelers. Online travel platforms (e.g., Tripadvisor, Expedia) provide multi-criteria room, service, location, sleep quality, etc.) ratings to make it easier for travelers choose a hotel from reviews. Through penalty-reward contrast analysis (PRCA), this study aims explore asymmetric effects attribute performance (Value, Cleanl...

Copyright © 2014, Kowsar Corp.; Published by Kowsar Corp. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. During my much needed vacation in northern Iran, at the first leg of the journey, we stayed at a hotel complex ...

M-commerce (mobile commerce) is the buying and selling of goods and services through wireless handheld devices such as cellular telephone and personal digital assistants PDA. M-commerce provides lot of services like Mobile ticketing, Mobile banking, Mobile location based services, Mobile auctions, Mobile purchasing and so on. This represents an incredible opportunity to enable mobile devices, a...

Employee stress is a significant issue in the hospitality industry, and it is costly for employers and employees alike. Although addressing and reducing stress is both a noble goal and is capable of resulting in expense reductions for employers, the nature and quantity of hospitality employee stress is not fully understood. The first aim of this study was to identify common work stressors in a ...