This article discusses how key qualitative studies investigating patient experiences can act as an indicator of quality and guide healthcare professionals in service development and evaluation in tissue viability. There is a wealth of information available to suggest that leg ulceration affects individuals' quality of life. Commissioners are requesting that clinicians demonstrate quality-based ...

Background and Objectives: Patient satisfaction is an important indicator of the quality of health and healthcare services. Most relevant studies in Iran have been conducted in the nation’s capital, and there is a lack of large-scale studies in other regions of this country. In order to help filling this gap, this study was designed to undertake a relatively large-scale assessment of patient sa...

introduction: we can facilitate hospital management and prevent organizational crises by applying quality management principles. gharazi hospital in isfahan set up a quality management system in 1380 and in 1381 received iso 9001 , 2000 certificates. this study compared the quality management principles and the quality management system established in this hospital. methods: it is a cross-secti...

A process to collect universal, mandatory autotransfusion (ATS) procedure quality indicators to measure and monitor ATS quality improvement was designed and implemented by Fresenius Medical Care Extracorporeal Alliance (FMCEA) an outsource provider of extracorporeal services. The indicator program collected and evaluated data that reflect real-world extracorporeal clinical practices and outcome...

Healthcare is a vital component of the rural economy. Not only is it an essential service to support a growing economy, but it also brings high-wage jobs to the communities it serves. In addition, a good healthcare system is an important indicator of an area’s quality of life. Healthcare, like education, is important to people and businesses when deciding where to locate. Nevertheless, the valu...

background a model of quality management called strategic collaborative quality management (scqm) model was developed based on the quality management literature review, the findings of a survey on quality management assessment in healthcare organisations, semi-structured interviews with healthcare stakeholders, and a delphi study on healthcare quality management experts. the purpose of this stu...

UNLABELLED Interest in comparative quality measurement and evaluation has grown considerably over the past two decades because of factors such as the recognition of widespread variation in clinical practice, the increased availability of evidence about medical effectiveness, and increasing concern about the cost and quality of health care. This article describes and contrasts two current effort...

abstract background: client satisfaction is an important indicator for assessment of the quality of care provided. detecting patients dissatisfaction and trying to find the most effective and costly services is the basic way for improvement of service quality. the purpose of this study was to determine the satisfaction level of women in the maternity care centers (hospitals) of lorestan univers...

responding to ruth mcdonald’s editorial on the rise of leadership and leadership development programmes in healthcare, this paper offers three arguments. firstly, care is needed in evaluating impact of leadership development, since achievement of organisational goals is not necessarily an appropriate measure of good leadership. secondly, the proliferation of styles of leadership might be unders...

background and objectives: angiography remains as the gold standard for the diagnosis of cardiovascular diseases (cvd). the aim of this study was to assess the quality of angiography services in shahid madani hospital, tabriz, iran.   methods: a cross-sectional study was conducted in 2013 in shahid madani hospital. a sample of 203 cvd patients who had received angiography services was surveyed....