Competitive markets force companies to form virtual enterprises by outsourcing activities to external service providers. The workflow concept has been very successful in streamlining business processes by automating the coordination of activities, but has so far been limited to the use within single organizations. To address the problems of cross-organizational workflows we use a service-orient...

Information und Informationsverarbeitung gehören mittlerweile zu den wichtigsten Faktoren wirtschaftlichen und wissenschaftlichen Erfolges. Gleichzeitig wollen Unternehmen und Forschungsorganisationen diesen Bedarf möglichst kosteneffizient befriedigen in Zeiten des Cloud-Computings am besten als einen extern verwalteten Service. Im ersten Teil dieses Vortrags werden Datenbanksystem-Erweiterung...

this research has studied and ranked the service quality and its relation with customers' satisfaction in a bank in iran. in the theoretical principles section, the concepts and denitions related to services, satisfaction, banking and research background have been studied. the statistical community of the study was all the bank customers that have referred to the bankand have had interest...

this research aimed at   applying servqual model to examine the relationship between mobile banking services and customer satisfaction. while the previous researchers had already examined the effect of qualities services on banking customer satisfaction, no previous study was done on mobile banking. thus, the current paper attempted to fill the gap in the literature by applying servqual model t...

e-tourism has evolved as a mainstay business for tourist service providers. it plays an integral role in the dissemination of information and influencing consumer’s preferences and satisfaction. the purpose of this study is to identify the dimensions of service quality perceptions of consumers in e-tourism in the indian context. it also aims to understand the relative impact of these service qu...

implementation of patient feedback is considered as a critical part of effective and efficient management in developed countries. the main objectives of this study were to assess patient satisfaction with the services provided in hospitals affiliated to tehran university of medical sciences, iran, identify areas of patient dissatisfaction, and find ways to improve patient satisfaction with hosp...

this study had been performed to analyzing relationship between performance management and service quality because of develop the banks service quality by means of improve specific sides of the performance management. the pma method was used for analyzing the performance management at isfahan melli bank and the systra-sq scale was used for assessing the service quality at there. in order to rel...

The National Health Service in England considers on the Government's plans to improve quality of health care Commenting on another of its consultation papers, one notary recently gave the British Government " for presentation, minus for deliverability ". 1 Early indications are that the Government's consultation paper on quality in the English National Health Service (NHS) 2 could edge up to a ...