This study aims to identify the factors influencing users' continuance intention use FinTech payment applications. An online questionnaire was administered 361 users during pandemic using Google Forms achieve objective. The Expectation-Confirmation Model (ECM) extended include perceived trust, social influence, and functional benefits used analyze data obtained from survey. results indicate tha...

Individual knowledge needs to be shared across IS developing organizations to provide information for all types of decisions. Considering knowledge management (KM) as a two-part process of knowledge contribution and knowledge seeking, we focus on the former one as it is (1) the required condition for knowledge sharing and (2) the greater challenge to accomplish by organizations compared to impl...

Background and Aim Healthy aging is the permanent right of all people. Thus, the purpose of this work was to investigate the expectation confirmation model constructs on intention of continuing to consume fruit and vegetables among the rural elderly. Materials and Methods This cross-sectional study was conducted on 332 elderly. The expectation confirmation model served as a theoretical framew...

We discuss six different models of expectation confirmation: assimilation, contrast, generalized negativity, assimilation-contrast, experiences only, and expectations only. We identified four shortcomings of prior empirical research on expectation confirmation in IS and other fields: reliance on a single model, assumption of linearity, use of difference scores, and direct measures. Using constr...

This paper proposes a model addressing the rebuilding of post-violation trust in B2C electronic commerce. The model uses expectation-confirmation theory and provides empirical verification for the factors affecting post-violation trust rebuilding and the association between them. The factors are perceived trustworthiness, confirmation by trust restoration, satisfaction and continuance trust int...

This article proposes a model addressing the rebuilding of post-violation trust in B2C electronic commerce. The model uses expectation-confirmation theory and provides empirical verification for the factors affecting post-violation trust rebuilding and the association between them. The factors are perceived trustworthiness, confirmation by trust restoration, satisfaction and continuance trust i...

This paper aims to investigate the Fintech Service Acceptance on Student in Indonesia. The investigating of acceptance employs extended-ECM reveal student’s perception usefulness, confirmation, and satisfaction using fintech service. extend Expectation–confirmation model (ECM) technological self-efficacy (TSE) perceived ease use is used this research adoption study area. also adds trust factor ...