introduction: human resources information management as one of the valuable and modern achievement is the biggest challenge that managers are faced with and there is a deep believe on application and practical execution of modern managerial approaches in human resource area such as european foundation for quality management (efqm) model can cause performance improvement and organizational effic...


 Purpose
 This work analyses quality management (through the European Foundation for Quality Management-EFQM-model) and transformational leadership in hotels Spain.
 Design/methodology/approach
 The study 102 5-star large luxury that answer a questionnaire on EFQM model. It degree of importance hotels, significant differences between groups (according to stars, size, modali...

This paper discusses the different quality concepts and strategies implemented, since 1996, by a governmental specialized library – the Information Unit of the General Secretariat of the Portuguese Ministry of Education, and suggests specific characteristics of how learning of client –centred methodologies is related to Knowledge Management and Competences Management. The Information Unit’s qua...

Quality management systems in Higher Education have been developed for a number of years to improve professional standards. Several attempts have been made to develop methods that would be modelled on   and , but some of these models were developed to evaluate a business process in the quality field. Education is looking for a management concept that would direct the collective effort...

Im Aufsatz wird der Frage nachgegangen, inwiefern Records Management (RM) einen gangbaren Weg darstellt, bestimmte Bereiche des Quality Management respektive des Total Quality Managements (TQM) abzudecken, und zwar solcherart, dass die Mitarbeitenden in ihrem Alltagsgeschäft gezielt unterstützt werden. Aus dem Angebot verschiedener TQM-Modelle fiel die Wahl auf das Modell der European Foundatio...

One way to meet the challenges in creating a high performance organization in health care is the approach of the European Foundation for Quality Management (EFQM). The Foundation is in the tradition of the American Malcolm Baldrige Award and was initiated by the European Commission and 14 European multi-national organizations in 1988. The essence of the approach is the EFQM Model, which can be ...

The purpose of the current research is evaluating performance of SAMA schools of 4th district of Islamic Azad University based on the organizational excellence model of European Foundation for Quality Management (EFQM) for quality management from viewpoints of staff and managers. The research is applied and has a descriptive-survey method. Using a stratified random sampling, 100 respondents wer...