Over the years much research has been devoted to understanding how employee’s voice behavior may be promoted. Existing studies, however, have not yet fully examined the voice behavior process, because they have not taken the mediating role of cognitive and mental processes into adequate consideration. In order to fill this gap, this study develops and tests a theoretical model which focuses on ...

Organizational voice and silence are two intertwined strategies in organizations. Organizational voice is an appropriate communicational tool in order to improve the organization. On the other hand, silence can have destructive effects on the decision-making process and organizational changes. Organizational culture is the important factor which facilitates ways of expressing ideas by employees...

Periodically, the ‘zone of acceptance’ within which management may use its authority to direct employees’ work needs to be adapted to the changing needs of organisations. This article focuses especially on the non-codified elements of employees’ work, such as those commonly the subject of ‘psychological contracts’, and considers the role of individual employee voice in the process of adaptation...

OBJECTIVES To investigate whether there is an increased prevalence of voice problems among telemarketers compared with the general population and if these voice problems affect productivity and are associated with the presence of known risk factors for voice problems. DESIGN Cross-sectional survey study. SETTINGS One outbound telemarketing firm, 3 reservations firms, 1 messaging firm, 1 sur...

Introduction: The lack of expressing an opinion in employees working in organizations can cause a phenomenon called organizational silence. Organizational silence has a damaging effect on employee’s productivity. The importance of organizational sound and silence in organizational performance is currently one of the fundamental organizational challenges. Method: In this was descriptive study, ...

Research-in-progress concerned with an investigation of the impact of service technologies on boundary-spanning personnel (BSP) and the implications for the interaction with the end customer is presented in this paper, with specific attention given to the development of the data collection protocol. The associated research project seeks to investigate the interplay between technology use, emoti...

This research explores the linking mechanisms and conditional processes underlying the relationship between psychological voice climate and individual change readiness. In accordance with the social identity theory, we argued that normative commitment would mediate the relationship between psychological voice climate and individual change readiness; furthermore, work engagement would moderate t...

In this paper we model the desire for union voice as a consumer choice problem. For employees, unionisation is one way to satiate a generic demand for employee voice and due process at work. For suppliers, which in our model are either unions or personnel departments within firms, the problem resides in identifying worker sup-populations (segments) with greater demand schedules for employee voi...