Purpose: It is well known that managing H&S helps ensure that construction organizations are achieving their H&S objectives and targets. As such, the H&S management practices constitute a vehicle to improve H&S performance outcome. However, the challenge is to determine what needs to be measured and practiced by SMEs at project level. The objectives of this paper are therefore to determine the ...

It is known that small firms rely mainly on the CEO’s individual knowledge for developing innovations. Recent work suggests that this approach is inefficient since it underutilizes other employees’ knowledge. We study to which extent using CEOs, managers and non-managerial employees’ ideas enhances small firms’ innovation performance. A Heckman selection model on 305 small firms shows that not ...

This paper measures the productivity impact of shop-floor employee involvement. On the basis of a representative German establishment data set, the study finds that the introduction of team-work and autonomous work groups, and a reduction of hierarchies in 1996/97 significantly increased average establishment productivity in 1997 – 2000. The estimation strategy controls for unobserved invariant...

This study used the extended limits-to-value model to frame four research hypotheses related to the effects of organizational size, employee involvement, and logistics integration on the expected and perceived values of vendor-managed inventory (VMI) as implemented in the electronics industry. Most of the findings supported the hypotheses. Specifically, that supply chain members working for org...

Everyday connotations of engagement refer to involvement, commitment, passion, enthusiasm, absorption, focused effort, zeal, dedication, and energy. In a similar vein, the Merriam-Webster dictionary describes the state of being engaged as “emotional involvement or commitment” and as “being in gear”. This chapter focuses on engagement at work, a desirable condition for employees as well as for t...

Customer Relationship Management Systems have been employed by large organisations for a number of years, but with the availability of inexpensive hardware and software and easy access to the Internet, Small and Medium-sized Enterprises (SMEs) are now starting to adopt CRM systems. This paper describes a study of the factors influencing CRM adoption in 126 SMEs in the retail, manufacturing and ...

Quality management (QM) is considered to be an important management philosophy that sustains organizations towards continuous quality improvement (QI) and customer satisfaction. The conventional wisdom is that quality improvement leads to higher revenues, decreased costs, and increased profits. This paper examines the influence of the critical soft factors (CSFs) on QI practice and organization...

Job involvement was considered very important in the previous literature for increasing the performance of the employees. It is hypothesized that involved employees exert considerable efforts for achieving the goals and objectives of the organization. These kinds of employees are highly productive and produce better results as compare to the employees who are not involved with their job. These ...