Implementation of transactional services in e-government is a very critical function for the development and success of a comprehensive e-government. Empirical efforts to conceptualize the organization, definition and delimitation to implement transactional services are often limited, to making public services available by means of online facilities on the internet, without taking into account ...

This research analyzes the development of e-government in Jordan readiness; depending on the United Nations indicators during the time period from 2003 to 2012.This study can help in the development of proposals, plans and strategies to improve the level of e-government in Jordan. This, in turn, is expected to enhance the quality of the respective citizen services while reducing its cost and in...

In an e-commerce or e-service environment, workflow involves not only a single organization but also a number of business partners. Workflow interoperability is therefore an important issue for workflow enactment in such an environment. In this paper, we propose the use of workflow views as a fundamental support for workflow inter-operability and for visibility by external parties. We present t...

In this paper we analyze a public e-service development project from its initiation to its end and reflect upon the process as well as its results. The purpose of the paper is to develop knowledge about how e-government projects should be managed and performed in order to be successful. We do this by identifying and analyzing important decisions made and external factors that occurred during th...

E-services have been gaining increasing importance in the public sector over recent years. But even though e-services help governments in many ways – for example by increasing agency efficiency or enabling citizens to participate in democratic processes – citizen e-services usage rates still lag behind expectations in many countries to date. This article analyzes the reasons why citizens do not...

In order to provide electronic service delivery, several activities involving different public agencies need to be related and carried out in coordinated manner, thus resulting in a cooperative process. Currently, e-Service technologies seems to offer the enabling infrastructure for supporting cooperative process enactment, even at inter-country level. In this position paper, we outline the arc...

There is rapid growth in the development and launching of new public e-services to citizens. In doing this, government agencies base their work on national and international programs for e-government development. Many such programs include a stage model for public e-services. Many such models comprise stages of 1) information, 2) interaction, 3) transaction and 4) interaction. The wide spread u...

The European Union (EU) member states have over the past decade been actively developing their e-government services. These services cover a whole range of Public Administration activities aiming to integrate digital interaction between government agencies, government and citizens, as well as government and businesses. This paper provides a review of the criteria used in evaluating e-government...

While most early e-government efforts were concentrated on developed countries, in the recent past, it has also become popular in many developing countries. Most notably are the Middle Eastern countries that have continued to invest significantly into e-government initiatives in the last five years. However, compared to the West, the progress of e-government implementation and diffusion has bee...