The purpose of this paper is to illustrate the design of a highly flexible, electronic market place for learning resources called UNIVERSAL Brokerage Platform (UBP). Integrating learning resource related data in a semi-automatic way demands a flexible data model. The main components of an educational brokerage platform are learning resources, agents, intellectual property rights, and delivery s...

Traditionally, transactions were carried out face-toface, now, they are carried out over the Internet. The infrastructure for the above business and information exchange could be client-server, peer-to-peer or mobile network environments, and very often users on the network carry out interactions in one of three forms: • Anonymous (No names are identified in the communication) • Pseudo-anonymou...

User satisfaction is an important predictor of online consumer behavior and the success of a web-based system. If customers are satisfied with the services received through the online system, it is likely they will keep using the system. To examine factors affecting user satisfaction with e-services, a questionnaire was distributed to a random sample of (615) students out of (5918) at Petra Uni...

Today, the Internet provides a large set of mostly independent resources. In the near future, the Internet will provide e-services built by combining resources to achieve specific goals. This improvement will be possible thanks to new framework technologies, such as E-Speak, Jini, or the Open Agent Architecture. These technologies allow providers to create, compose, deploy, and advertise new e-...

Modern e-service providers rely on service innovation to stay relevant. Once a new service package is designed, implementation-specific aspects such as value (co-)creation and cost/benefit analysis are investigated. However, due to time-to-market or competitive advantage constraints, innovative services are rarely assessed for potential risks of fraud before they are put out on the market. But ...

Governments across the European Union (EU) face the challenge of responding to public demand for more responsive, efficient and effective services. E-Government based on the principle of providing services via internet to citizens and companies. The rapid growth of electronic government gave the EU the ability to correspond more effectively to the needs of citizens and provide more valuable ser...

This paper proposes the use of the Web Services Composition to enhance the matchmaking process acctually in use within the ICS (Intelligent Commerce System), a Business-to-Business e-commerce system. The actual matchmaking process used in the ICS considers only single services and may return a high number of false-negative results. The new approach aims to reduce the number of false-negative re...

This paper investigates the relationship between broadband and service innovation in an e-government context. We ask, what characterizes successful broadband based service innovation projects in the public sector? The research approach is a quantitative survey in a large public broadband diffusion initiative in Norway. The paper offers three conclusions. First, broadband based service innovatio...

To offer online bundles of independent e-services, software is needed that composes services of different enterprises into a bundle of services, satisfying a complex consumer need. In earlier research, a service ontology – a formalized conceptual model of services – has been developed for such software-aided service bundling. This ontology, however, did not include constructs to reason about th...

information and communication technology (ict) has transformed how we live our lives and the way we interact in different contexts. benefits of ict and its upcoming efficiencies (i.e. energy efficiency) are becoming the heart of many public services’ reforms which have influenced the time, distance and space concepts. at present, not only there is a lack of clarity about what high-quality ictba...