today more than ever customer orientation as the most important competitive advantage has gained an increasing importance. this paper aims to examine the relation between perceived value, perceived quality, customer satisfaction, and re-purchase intention in tehran department stores. this is a descriptive survey study. the statistical population of the research is composed of customers of the t...

the future economy would be a network-centric economy. networks yield more meaning to the concept of perfect competition market. the successful presence in the network-centric economy requires identification and application of new technologies. in today’s competitive business environment, everything is continuously changing and the only thing remains intact is change. environment pressures forc...

Local retail stores are currently facing intense competition from both online retailers and large chain stores. An understanding of local store patronage (i.e., in one's own community) is essential to the survival growth retailers. Drawing on Social Capital Theory, we theorize show with store-level survey data influence social capital (community attachment reciprocity) a urban setting. We find ...

Customer loyalty is one of the important approaches for retailers to improve competitive edge. Despite the importance of customer loyalty, some of the retail stores have lack on service quality, product quality, price strategy as well as customer satisfaction whereas needs a comprehensive work to explain how customers develop loyalty to a particular store. This study aims to evaluate the retail...

Aims: The main purpose of this paper is to examine the factors that influencing consumers’ loyalty in Malaysian hypermarkets context. Study Design: A total of 292 respondents were selected randomly who purchased products from hypermarkets. Data were examined using descriptive frequency, correlations, principal component and exploratory factor analysis (EFA), confirmatory factor analysis (CFA), ...

The purpose of the paper is to provide a method to quantify the impact of promotions for retailers. Using scanner data aggregated by category of an Italian hypermarkets chain, the authors measure the promotional direct and cross-effectiveness on regular sales, in shortand long-term, by means of a structural vector auto-regressive model. The empirical results suggest that promotions in the heavy...

The study elucidates that the Malaysian retail sector has experienced dramatic changes in the last few decades with the emergence of new retail formats such as hypermarkets, large scale supermarkets, and convenience stores. As a result, it has affected the way employees work and their commitment to their organization. Thus, it is important for the retailers know the reasons for employee   motiv...