This research intend to analyze the effect of service recovery (atonement, tangible, empowerment, communication, explanation, feedback) on customer satisfaction, especially for international airline passenger in Indonesia. Data were collected via an online survey International Airlines Passenger who had ecperienced failure. In total, 70 respons used final anlysis. Multiple linear regression was...

This article explores the forms of moral repair that the wrongdoer has to perform in an attempt to make amends for her past wrongdoing, with a focus on the issues of interpersonal moral repair; that is, what a wrongdoer can do to merit her victim‘s forgiveness and achieve reconciliation with her community. The article argues against the very general demands of atonement that amount to an obliga...

If you mistake a model car for real car, you're going to have problems. I spent much of my life making that in thinking about atonement. had read “God's justice requires penalty be paid every sin”1 and “to atone is suffer the sins, thereby removing effects sin from repentant sinner allowing him or her reconciled God.”2 was mid-thirties when discovered this penal substitution idea one many diffe...

Ian McEwan, together with Martin Amis, is now the best-known and controversial contemporary British novelist. Atonement is regarded as the best of McEwan books and is shortlisted for the Booker Prize. It displays features of modernism and postmodernism, with the application of stream of consciousness, multiple voices, montage and flashbacks, becoming increasingly experimental in form.