This paper presents a metamodel that addresses service system design and innovation by traversing and integrating three essential layers, service activities, service systems, and value constellations. The metamodel's approach to service systems as service-inoperation is an alternative to another currently used approach that views service systems as systems of economic exchange. The metamodel ad...

purpose: with the entrance of information and communication technologies (ict) in the context of libraries and with the development of electronic services, the evaluation of these kinds of services has become more important. the purpose of this study was to evaluate the quality of electronic services at the libraries of ferdowsi university of mashhad (fum) form the point of view of librarians –...

To survive in the business, especially the online, world, an enterprise requires an effective security infrastructure. However, enterprises should bear in mind that there is often also a legal obligation to keep certain data or information secure, emanating from legislation such as intellectual property, data protection or trade secret legislation or from contract. A number of technological mea...

A method for establishing electronic traceability, or e-traceability, of customer measurements to NIST high-dose measurement standards through the use of a measurement conversion factor (MCF) for Bruker e-scan instruments has been developed. The intent is that this factor will be incorporated into an Internet-based transfer dosimetry system, while still maintaining a reasonable and acceptable u...

We investigate a set of problems that appear central at this stage of development of e -commerce. In the business to consumer markets the fundamental constraints are the inadequacy of web sites d esign and implementation, combined with a lack of effective strategies of marketing on line. This suggests that the question of intermediation in electronic markets has been poorly investigated. Recent...