Medical tourism organizations have increasingly recognized that loyalty makes a medical clinic a marketing success. To increase understanding of the importance of medical clinics, this study examined the roles of servicescapes, emotions, and satisfaction in the development of customer loyalty toward medical clinics and destination. Data were collected among international medical tourists visiti...

Organizations make large investment on their employees concerning the training, developing, maintaining and the efforts to retaining them. Employee turnover is one of the most important issues to organizations, and one that needs special attention. This problem is even more relevant when business processes are less depending from machinery and heavily rely on human relationships, being real est...

To be successful, organizations must look into the needs and wants of their customers. That is the reason why many researchers and academicians have continuously emphasized on the importance of customer satisfaction, loyalty and retention. Customer satisfaction is important because many researches have shown that customer satisfaction has a positive effect on an organisation’s profitability. Du...

As the competition within the gaming industry continues to grow exponentially, these organizations are using players club programs as a key component of their marketing programs. This study investigates the relationship between casino players club programs and its members. Through the use of data collected from a mail survey of 3000 players club members, a detailed analysis was undertaken to ex...

W the strong ongoing push toward investment in and deployment of electronic healthcare (e-healthcare) systems, understanding the factors that drive the use of such systems and the consequences of using such systems is of scientific and practical significance. Elaborate training in new e-healthcare systems is not a luxury that is typically available to healthcare professionals—i.e., doctors, par...

The migration of traditional anatomy and pathology wet labs to a digital format requires significant planning and collaboration amongst key faculty, administrative, and technology personnel. In addition to conversion of course materials, the changed format necessitated the refurbishment of a traditional bench lab as a state-of-the art digital classroom, significant IT investment, and ongoing co...

At many universities, the focus for evaluations has been on 1) faculty promotion and tenure, 2) teaching performance, and 3) student outcomes. With evaluations and reviews concentrating on these three areas, the evaluation of administrative personnel, including deans, department chairs, and executive personnel, has been critically absent. Given the important functions, demands, and responsibili...

The repeal of the Don’t Ask, Don’t Tell policy raises several questions and this article examines two of these: (1) Do gay/lesbian service members elicit personal discomfort in coworkers? and (2) Do gay/lesbian service members receive equitable administrative actions? Active duty Air Force office personnel (N = 181) reported their attitudes toward open service and responded to hypothetical scen...

INTRODUCTION Job stress has become one of the main factors in reducing efficiency and the loss of human resources that may cause physical and psychological adverse effects in employees. Hospital personnel are facing different stressful events, such as birth, pain and death, in a single day. Hence, identifying the job stress rates and related factors may be effective in offering proper strategie...