Received: 6 June 2005 Revised: 4 July 2005 Accepted: 4 July 2005 Abstract In the last 10 years, the majority of large companies have attempted to install Enterprise Resource Planning (ERP) systems, replacing functional systems with a standardised company-wide system. However, making an ERP system work, we contend, is more than an issue of technical expertise or social accommodation: it is an on...