Purpose – The aim of this paper is to propose a novel evaluation framework to explore the “root causes” that hinder the acceptance of using internal cloud services in a university. Design/methodology/approach – The proposed evaluation framework incorporates the duo-theme DEMATEL (decision making trial and evaluation laboratory) with TAM (technology acceptance model). The operational procedures ...

Most decision making methods used to evaluate a system or demonstrate the weak and strength points are based on fuzzy sets and evaluate the criteria with words that are modeled with fuzzy sets. The ambiguity and vagueness of the words and different perceptions of a word are not considered in these methods. For this reason, the decision making methods that consider the perceptions of decision ma...

The analytic network process (ANP) is a relatively new multi-criteria decision-making (MCDM) method which can be used to solve supplier selection problem. Because there are different degrees of influence among the criteria, using ANP average method (equal cluster-weighted) to obtain the weighted supermatrix may be inexact. This paper uses an effective solution based on a combined ANP and the de...

The method by which high-technology product manufacturers balance profits and environmental performance is of crucial concern for governments and enterprises. To examine the environmental performance of manufacturers, the present study applied Fuzzy-DEMATEL model to examine environmental performance of the PCB industry in Taiwan. Fuzzy theory was employed to examine the environmental performanc...

This study presents a model for evaluating the carbon and energy management performance of suppliers by using multiple-criteria decision-making (MCDM). By conducting a literature review and gathering expert opinions, 10 criteria on carbon and energy performance were identified to evaluate low carbon suppliers using the Fuzzy Delphi Method (FDM). Subsequently, the decision-making trial and evalu...

Risk factor identification of IT outsourcing is significant to capture the source of IT outsourcing risk. Risk factors of IT outsourcing are often interdependent, and consequently the interrelationships among factors affect risk factor identification, whereas this fact is neglected in the existing studies. The purpose of this paper is to investigate a method for identifying risk factors of IT o...

The decision data of human judgments with preferences are often vague in many real life cases. Human judgments with preferences are often unclear and hard to estimate by exact numerical values. So that the traditional ways of using crisp values are inadequate. The relationship among criteria and choosing and rating alternatives based on criterion are often expressed in terms of linguistic terms...

In multiple criteria decision making (MCDM) methods, the analytic network process (ANP) is used to overcome the problems of interdependence and feedback between criteria or alternatives. The ANP method currently deals with normalization in the supermatrix by assuming each cluster has equal weight. Although the method to normalize the supermatrix is easy, it ignores the different effects among ...

DEMATEL method is a methodology to deal with complex systems. Its core process visualize structurally the graphical interrelation among some critical factors known as most important affecting on performance or decision making issues. The initial direct influence matrix in would be assessed by integer scale of 0,1,2,3,4 for "no influence" , "low influence", "medium "high and "very high respectiv...

Supplier development is necessary as organizations and industries are competing on the capabilities of their supply chains and not necessarily their own individual organizations. Supplier development evaluation through formal modeling and decision support approaches is limited in the literature. Formal modeling tools to aid managers in evaluating green supplier development programs are virtuall...