OBJECTIVE To describe the implementation of the European Foundation for Quality Management (EFQM) model as a quality framework for improving a psychiatric hospital ward. METHODOGY: Two self-assessments were conducted using the EFQM model. The self-assessment methods combined two approaches proposed by the EFQM: the award simulation approach and the questionnaire approach. Work groups were set u...

The EFQM excellence model is a famous quality management tool. We have translated it to be useful in elearning quality management. EFQM will be used as a framework for self-evaluation. We developed the e-learning stakeholder model. We identified the main criterion and positioned them in the stakeholder model. We present short the Kirkpatrick evaluation model of elearning. We developed a Kirkpat...

The objective of the research presented in this paper is to identify relations and strength of relationships between elements of two models the Balanced Scorecard (BSC) and the EFQM Excellence model. For that purpose a framework, which indicates the relationships between the mentioned models, has been developed. The hypothesis to be tested is whether the EFQM Excellence model may be used as an ...

OBJECTIVE To describe the implementation of the European Foundation for Quality Management (EFQM) excellence model as a common framework for quality management in a regional health care service. DESIGN Prospective, descriptive observational study. SETTING Thirty-one organizations (hospitals, primary care organizations, mental health institutions, and emergency services) of the Basque Health...

CONTEXT This study aimed to explore the effect of the International Organization for Standardization (ISO) ISO 9001 standard and the European foundation for quality management (EFQM) model on improving hospital performance. EVIDENCE ACQUISITION PubMed, Embase and the Cochrane Library databases were searched. In addition, Elsevier and Springer were searched as main publishers in the field of h...

The aim of this article is to propose a comprehensive integrated model of the EFQM, i.e. European Quality Award, and USS i.e. the Ultimate Six Sigma in order to take more advantage from both of the models simultaneously towards improving organizational performance and excellence. For this purpose, the literature has been reviewed and the structure and criteria of the models have been compared. ...